NDIS Frequently Asked Questions

Welcome to our NDIS FAQ page. Here, we address common questions about our NDIS services, including Occupational Therapy, Exercise Physiology, Deaf and Hard of Hearing services, and general health services. Our expertise extends across Sydney and Canberra in-person and Australia-wide online.

1. What is NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian government program that provides support to individuals with disabilities. It offers funding for various services and supports to help participants achieve their goals and improve their quality of life.

2. What NDIS services do you offer?

We provide a range of NDIS services, including:

• Occupational Therapy: Tailored interventions to help with daily living activities, improving functional skills, and achieving independence.
• Exercise Physiology: Customized exercise programs designed to improve physical health, manage chronic conditions, and enhance overall well-being.
• Deaf and Hard of Hearing Services: Specialist support for individuals who are Deaf or Hard of Hearing, including Auslan (Australian Sign Language) communication and assistive technology.
• General Health Services: Comprehensive health services aimed at improving physical and mental health.

3. Where are your services available?

Our services are available in Sydney and Canberra in-person. We also offer support Australia-wide through online platforms, making our expertise accessible no matter where you are.

4. How do I access your services through the NDIS?

To access our services, you need to be a registered NDIS participant. If you are not yet registered, you can apply through the NDIS website. Once registered, you can discuss your needs with your NDIS planner or coordinator and include our services in your NDIS plan.

5. Do you accept NDIS funding?

Yes, we accept NDIS funding. Our services can be included in your NDIS plan under various funding categories, including Improved Daily Living and Capacity Building.

6. How do I book an appointment?

You can book an appointment by contacting us directly through our website or by phone. For in-person appointments, we will schedule a time that is convenient for you at our Sydney or Canberra locations. For online services, we will arrange a suitable time for virtual consultations.

7. What should I prepare for my first appointment?

For your first appointment, please have your NDIS plan and any relevant medical documentation ready. This will help us tailor our services to your specific needs and goals. If you are accessing our services online, ensure you have a stable internet connection and a suitable device for the virtual consultation.

8. Can I use my NDIS funds for both in-person and online services?

Yes, you can use your NDIS funds for both in-person services in Sydney and Canberra and online services available across Australia. We offer flexible options to suit your preferences and needs.

9. How do you ensure the quality of your services?

We are committed to delivering high-quality services through a team of experienced professionals. Our therapists and specialists are highly trained, and many are also part of the Deaf and Hard of Hearing community, ensuring a deep understanding of your needs. We follow best practices and adhere to NDIS quality and safety standards.

10. What if I have concerns or feedback about the services?

We welcome your feedback and are committed to addressing any concerns you may have. You can contact us directly through our website or by phone. We value your input and strive to continuously improve our services to better meet your needs.

11. How can I get more information about your services?

For more detailed information about our services, please visit our website or contact us directly. Our team is here to assist you with any questions and help you get the most out of your NDIS plan.